etech - An Overview
etech - An Overview
Blog Article
Monitors queue spikes, breaks and aux usage of agents. guaranteeing the queue is properly-managed by relaying genuine-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
Construct sustainable associations and belief with purchaser accounts by open and interactive interaction
Collaborate with cross-useful teams to collect specifications and supply database solutions that satisfy business enterprise demands.
ABOUT ETECH Etech provides next technology BPO alternatives. a worldwide minority owned business, Etech has developed and trademarked how to turn your data into strategic insights.
Analyses and evaluates inquiry/problem reviews and tends to make recommendations to reduce the want for enable desk involvement and conclusion-person energy
Establish sustainable associations and believe in with buyer accounts through open up and interactive conversation
Listening techniques: Attentive and active listening; has the patience to hear people out and will precisely restate the impression of others.
Etech’s world wide facilities – Onshore, Nearshore, and Offshore, have the abilities to personalize the answer that ideal suit all of your current demands. With Etech’s international outreach, Etech is often accessible to guidance your clients and provide dependable Fantastic ordeals.
Performing closely with key stakeholders to grasp job scope and requirements with regards to features and capabilities.
difficulty Assessment and challenge-fixing: Takes the perfect time to effectively determine the problem and demonstrates persistence. appears to be like past the apparent and doesn’t stop at the primary reply. etech Asks Other individuals for input.
Be open up and responsive to dependable coaching, just take an Energetic position in effectiveness planning and objective placing.
Unlock the entire prospective of your customer discussions! be a part of marketplace gurus on Sep 18 to get a Are living demonstration of cutting-edge analytics procedures. rework insights into action. enroll now: #CustomerAnalytics #CallCenterInnovation
considering the fact that signing up for E Tech Group, their do the job proceeds with a further arrive at extending nationwide across 15 destinations, supplying use of about 430 specialists with proficiencies across numerous verticals and industries.
Coordinates with Director of Operations to interface with shopper and manage account management issues.
Report this page